---
name: Bug report
about: Create a report to help us improve
---

# Installation
How did you install the eduVPN/Let's Connect! client?

# Version
What version of the client you are running? Try your package manager or otherwise `eduvpn-gui -v` or `letsconnect-gui -v`.
Double check that you are running the latest version, see [the releases page](https://github.com/eduvpn/python-eduvpn-client/releases) if a new version is available.

# Check if your issue is in the known issues list
The known issues list is available here: <https://docs.eduvpn.org/client/linux/support.html#known-issues>

# OS/Distribution
What operating system/distribution and version you are running?

# Logs
## Do you have a problem while adding before connecting?
eduVPN/Let's Connect! will print out information to the console while running. Please try running `eduvpn-gui -d` or `eduvpn-cli -d` (or `letsconnect-cli -d`, `letsconnect-gui -d` for Let's Connect!) in a console. Note the `-d` flag here for verbose/debug logging. The log file is also located at `~/.config/eduvpn/log` for eduVPN and `~/.config/letsconnect/log` for Let's Connect!.

## Do you have a problem during or after connecting?
Please examine the eduVPN/Let's Connect! for errors or messages while connecting. Note that the actual VPN connection management is not done by eduVPN, but by network management tool bundled with your OS named NetworkManager. You can examine the NetworkManager logs with `$ sudo journalctl -u NetworkManager`.
